Telephone Systems
SystemNet Communications have been installing and
maintaining telephone systems in Ireland since 2002, and our experience in the
communications industry goes back even further. We offer a wide range of
phone systems from leading brands including Panasonic and Samsung.
Applications include; Call Logging Software, Voicemail, Automated
Attendant, Call Management Software, Cordless Telephony (DECT), Computer
Telephony Integration (CTI), Voice over IP (VoIP), Remote Branches and
Home Worker Solutions.
Starting a New Business? Check out our
Starter Packs.
Need a Quotation? Please visit our
Fast Quote page.
Consultation
When you decide to buy a telephone system from SystemNet, we provide
a free consultation meeting to help you develop an effective
communications strategy. Consultation meetings can be formal or
informal, face to face or over the phone. During these meetings we break
down the technical jargon into plain English.
First we listen carefully to your requirements, then we will explain
all the options available. Our advice covers everything from carrier
services to Music on Hold marketing.
Also we can discuss the integration of your telephone system with
other systems on your site (e.g.
Door Entry Systems, Paging/Announcement
Systems, etc.).
Installation & Training
The installer has a lot on their shoulders. It's their job to
implement everything hammered out during the consultation meetings. Our
installers take this in their stride as they apply years of experience
and best practices to each installation.
Where there are a high number of extensions, spreadsheet
questionnaires are filled out by the customer providing us with detailed
information about each user (e.g. extension number, name, class of
service, voicemail box, etc.). This information helps our installers
when programming your telephone system. Speed-dial lists can also be
provided in spreadsheet format which are copied to the system database.
We can liaise with eircom or other providers to ensure the
installation of your phone system is co-ordinated with the installation
or upgrade of their services. This close co-operation ensures minimum
down time during the installation of your telephone system.
Following the installation of a new phone system, we provide all
users with full training to ensure they get the most out of their new
system. The training includes practical on-site demonstration of all the
basic features (e.g. making, receiving & transferring calls, accessing
voicemail, etc.) and demonstration of advanced features & special
applications that might be used by the system operator and other
power users. Full system documentation and user manuals are also
provided.
Maintenance & Support
The installation of your telephone system is just the start of your
partnership with SystemNet. We provide free maintenance & support for
the first year on all new systems. After the first year we offer very
competitive yearly maintenance plans to protect your investment long
after the manufacturers' warranty has expired. Our maintenance plans
include a binding SLA (Service Level Agreement) with performance
reviews.
 Our
customers log faults and job requests via our
Support page or by calling (01) 495 1595
Option 2. Staff at our System
Management Centre trouble-shoot problems via remote access,
telephone support, or if necessary despatch a technician to the site.
SystemNet can also provide cover on your existing telephone system.
If a major fault occurs, the yearly maintenance plan would cover such an
occurrence instead of a costly unplanned system failure.
Contact us today for more details.
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