SystemNet Communications have been installing and maintaining telephone systems in Ireland since 2002, and our experience in the communications industry goes back even further. We offer a wide range of phone systems from leading brands including Panasonic and Samsung. Applications include; Call Logging Software, Voicemail, Automated Attendant, Call Management Software, Cordless Telephony (DECT), Computer Telephony Integration (CTI), Voice over IP (VoIP), Remote Branches and Home Worker Solutions.
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When you decide to buy a telephone system from SystemNet, we provide a free consultation meeting to help you develop an effective communications strategy. Consultation meetings can be formal or informal, face to face or over the phone. During these meetings we break down the technical jargon into plain English.
First we listen carefully to your requirements, then we will explain all the options available. Our advice covers everything from carrier services to Music on Hold marketing.
Also we can discuss the integration of your telephone system with other systems on your site (e.g. Door Entry Systems, Paging/Announcement Systems, etc.).
Installation & Training
The installer has a lot on their shoulders. It's their job to implement everything hammered out during the consultation meetings. Our installers take this in their stride as they apply years of experience and best practices to each installation.
Where there are a high number of extensions, spreadsheet questionnaires are filled out by the customer providing us with detailed information about each user (e.g. extension number, name, class of service, voicemail box, etc.). This information helps our installers when programming your telephone system. Speed-dial lists can also be provided in spreadsheet format which are copied to the system database.
We can liaise with eircom or other providers to ensure the installation of your phone system is co-ordinated with the installation or upgrade of their services. This close co-operation ensures minimum down time during the installation of your telephone system.
Following the installation of a new phone system, we provide all users with full training to ensure they get the most out of their new system. The training includes practical on-site demonstration of all the basic features (e.g. making, receiving & transferring calls, accessing voicemail, etc.) and demonstration of advanced features & special applications that might be used by the system operator and other power users. Full system documentation and user manuals are also provided.
Maintenance & Support
The installation of your telephone system is just the start of your partnership with SystemNet. We provide free maintenance & support for the first year on all new systems. After the first year we offer very competitive yearly maintenance plans to protect your investment long after the manufacturers' warranty has expired. Our maintenance plans include a binding SLA (Service Level Agreement) with performance reviews.
Our customers log faults and job requests via our Support page or by calling (01) 495 1595 Option 2. Staff at our System Management Centre trouble-shoot problems via remote access, telephone support, or if necessary despatch a technician to the site.
SystemNet can also provide cover on your existing telephone system. If a major fault occurs, the yearly maintenance plan would cover such an occurrence instead of a costly unplanned system failure.
Contact us today for more details.
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